1. Introduction
At Kaizen Air Conditioning, we are committed to providing high-quality products and services. This Refund and Return Policy outlines the terms and conditions under which returns and refunds are accepted. By making a purchase with us, you agree to the terms set forth in this policy.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within [30] days from the date of purchase.
- Condition of Product: The product must be unused, in its original packaging, and include all accessories and documentation.
- Proof of Purchase: A valid receipt or proof of purchase is required.
3. Non-Returnable Items
Certain items are non-returnable, including:
- Products that have been installed or used.
- Customized or special-order items.
- Products without a serial number or with altered serial numbers.
- Items damaged due to misuse, improper installation, or external factors such as lightning or power surges.
4. Return Process
- Contact Us: Reach out to our customer service team at sales@kaizenairconditioning.com or call 7827468866 within the return window.
- Provide Details: Submit your order number, product details, and reason for return.
- Return Authorization: Upon approval, you will receive a Return Authorization (RA) number and instructions for returning the product.
- Shipping the Product: Securely package the product, including all original components, and ship it to:
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the product reaches us safely.
5. Refund Process
Once the returned product is received and inspected:
- Approval: If the return meets our policy criteria, a refund will be processed.
- Method of Refund: Refunds will be issued to the original payment method.
- Processing Time: Please allow [7-10] business days for the refund to appear in your account.
6. Exchanges
We offer exchanges for defective or damaged products. To request an exchange:
- Contact our customer service team within [30] days of purchase.
- Provide details of the defect or damage.
- Follow the return process outlined above.
7. Order Cancellations
Orders can be cancelled before shipment. To cancel an order:
- Contact us as soon as possible at [email protected] or [Your Contact Number].
- Provide your order number and request cancellation.
- If the order has already been shipped, you will need to follow the return process upon receipt.
8. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within [48] hours of delivery.
- Provide your order number, product details, and images of the damage or defect.
- We will assess the issue and offer a replacement or refund as appropriate.
9. Warranty
Products may come with a manufacturer’s warranty. Please refer to the warranty documentation included with your product for terms and conditions.
10. Contact Us
For questions or concerns regarding our Refund and Return Policy, please contact:
- Email: sales@kaizenairconditioning.com
- Phone: 7827468866
- Address: Unit-333, Sun city success towers, Golf Course Extension Road, Sector-65, Gurgaon, Haryana-122005